Request Warranty

Product warranties are usually handled directed with the Original Equipment Manufacturer (OEM).

Please contact us via e-mail with any specific warranty questions at: customerservice@hecdistribution.com.  Please be sure to include your corresponding Order ID, and a HEC Customer Service Representative will respond within 24 hours.

Thanks again for choosing HEC Distribution.  We are at your service!

“Right Products. Great Price. Goals Met.”

Shipping Policy:

  • Standard Ground Shipping:  Most items will arrive within 2-5 business days. Due to the fact that there may be times when orders take a bit longer to process, we ask that you please allow 7 – 10 business days for your package to arrive.
  • Shipping Cost: Shipping is based on weight and ship to destination. Most orders will ship from our warehouse distribution center located in St. Louis, Missouri USA.
  • Free Shipping: Applies to all purchases over $25.00 (after discounts and offers are applied). Offer not valid for International Customers.
  • Sales Tax: The sales tax for a purchase is based upon the zipcode where the merchandise is shipped. Sales taxes always apply to Missouri residents.
  • International Shipping: HEC Distribution will only ship to the registered Billing Addresses of ALL international customers. If an international customer elects PayPal as their form of payment for orders placed with us, HEC Distribution will only ship to PayPal confirmed ship to addresses. Import duties, taxes, and charges are not included in the item price or shipping cost. Your shipping carrier will be determined at checkout. Delivery may take up to 18 business days (depending on the country in which you reside).

Return Policy:

  • Product Returns are acceptable within 14 days of delivery, and may be subject a restocking fee for select brands.
  • For qualifying returns, the restocking fee may be up to 20%, and if the return is used or damaged, the restocking fee could be higher. The buyer is also responsible for returning items to our warehouse for return order processing.

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