Privacy Policy

Our Commitment To Privacy:

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our website and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the HECdistribution.com web site. On some pages, you can request information on products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email Address
Phone Number

How We Use Information:

We use the information you provide about yourself, when placing a request, only to meet your needs. We do not share this information with outside parties except to the extent necessary to provide you with more detailed information on our products.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

When you purchase a product or request a sample on our web site, you will automatically be included in our database to receive our catalog as well as updates on our new products, product promotions, and/or services. Information you submit on our web site will only be used for this purpose unless you request an “Opt-Out” in the notes section of the Pay-Pal check-out screen.

We use non-identifying and aggregate information to better design our web site and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our web site, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web site from those we actually know are under 13, and no part of our web site is structured to attract anyone under 13.

How To Access Or Correct Your Information:

You can access all your personally identifiable information that we collect online and maintain by emailing your update request with all pertinent information to sales@HECdistribution.com. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at (469) 224-7992 or send us an email at sales@HECdistribution.com.

Shipping Policy:

  • Standard Ground Shipping:  Most items will arrive within 2-5 business days. Due to the fact that there may be times when orders take a bit longer to process, we ask that you please allow 7 – 10 business days for your package to arrive.
  • Shipping Cost: Shipping is based on weight and ship to destination. Most orders will ship from our warehouse distribution center located in St. Louis, Missouri USA.
  • Free Shipping: Applies to all purchases over $25.00 (after discounts and offers are applied). Offer not valid for International Customers.
  • Sales Tax: The sales tax for a purchase is based upon the zipcode where the merchandise is shipped. Sales taxes always apply to Missouri residents.
  • International Shipping: HEC Distribution will only ship to the registered Billing Addresses of ALL international customers. If an international customer elects PayPal as their form of payment for orders placed with us, HEC Distribution will only ship to PayPal confirmed ship to addresses. Import duties, taxes, and charges are not included in the item price or shipping cost. Your shipping carrier will be determined at checkout. Delivery may take up to 18 business days (depending on the country in which you reside).

Return Policy:

  • Product Returns are acceptable within 14 days of delivery, and may be subject a restocking fee for select brands.
  • For qualifying returns, the restocking fee may be up to 20%, and if the return is used or damaged, the restocking fee could be higher. The buyer is also responsible for returning items to our warehouse for return order processing.

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